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Emergency services command skills helping business managers to perform under pressure.

Leadership, Management and Command (LMC)

The LMC program transfers the skills of emergency services commanders directly into the business environment and assists teams to perform every day, as though a life depends on it.

Emergency services commanders are renowned the world over for their ability to manage high-risk events where actions mean the difference between life and death. They have the skills to rapidly form, communicate and implement plans at times of criticality, while carefully balancing the risks and rewards of their decisions. The role of the commander is, more often than not pivotal to the success or failure of any emergency operation.

Command is a function of three inter-related management skills that enable your team to work, not just with each other, but also for each other. It is a style of management that has been proven to be remarkably effective when time pressure or risk is increased.  But, command is not a skill in isolation and is only effective when seamlessly coupled with effective leadership and management.

There are good reasons that the emergency services are able to deliver exceptional results in extraordinary circumstances, and yet walk away with their physiological and psychological health in good order.  The key reasons include:

  • The individual capability of the team members
  • The performance capability of the team
  • The management focus on health and wellbeing

The process for ensuring health and wellbeing starts long before your team is faced with adversity and involves far more than performance management. Performance under pressure is achieved by training people, nurturing skills and developing a culture of trust, openness and honesty. The LMC helps organisations to:

  • Improve health and morale
  • Improve leadership and management performance
  • Develop a cohesive and performance based culture
  • Effectively respond to events that pose a risk to business activities

Planning and delivery of the LMC is undertaken through a four stage process.

Stage One – Meet the client and understand the current situation.

  • Organisation – The Mission, Aim and Objectives
  • Performance – Challenges and opportunities
  • Environment – Socio-political, topographical, geographical, physical
  • Normality – The experience of managers and staff in the workplace

Stage Two – Managers and staff undertake work related psychology assessments.

  • Health – Attitude – Experience – Vulnerability
  • Capability – Authority – Responsibility – Empowerment

Stage Three – In collaboration with the client, define the type and level of LMC courses to be delivered.

  • Review – Understand – Plan

Stage Four – Delivery of Leadership, Management and Command Program

  • Operational – System – Tools – Techniques
  • Tactical – Risk ManagementRapid DecisionsHealthy – Implementation
  • Strategic – Vision – Preparation – Empowerment

Operational Leadership, Management and Command (LMC)

Our operational courses are designed for future leaders and serving managers with responsibility and authority for local decision-making. LMC-O focuses on the principle skills, tools and techniques required to manage fast-moving problems with clarity and efficiency. Delegates learn and practice the technical and human skills required to ensure a safe, healthy and productive workplace even in the most challenging of circumstances.

This 3 day program includes:

  • Risk – Understanding stakeholder values and risk perception.
  • Responsibility and authority – Organisational structure, mandates, functional command.
  • Information management – Efficiency in gathering, filtering, recording, using and storing information.
  • Resource management – Promoting health and capability in both technical and human resources.
  • Leadership, management and command – Developing trust, influencing performance and behaviour.
  • Team and self motivation – Individual and team psychology domestically and during emergencies.
  • Challenging behaviour – Recognising, influencing and enforcing behavioural change. Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.M. methodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.

Tactical Leadership, Management and Command.

Our tactical courses are designed for middle level managers with responsibility and authority for departmental level decision-making. LMC-T provides a set of tools and techniques that enhance individual and organisational capability, while developing resilience and team cohesion. Delegates learn the skills of the Incident Commander in a safe but challenging environment.

This 3 day program includes:

  • Stakeholder values – risk perception, risk deception and risk reality.
  • Responsibility and authority – Devolved authority, organisational structure, functional command.
  • Information management – Command cell design, operation and management.
  • Resource management – Managing and maintaining health under pressure.
  • Leadership, management and command – Developing trust, influencing performance and organisational behaviour.
  • Team and self motivation – Developing organisational and team culture.
  • Challenging behaviour – Recognising, influencing and enforcing behavioural change. Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.M. methodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.

Strategic Leadership, Management and Command.

Our strategic level courses are designed for managers with responsibility for organisational level decision-making. Majoring on the strategic perspective, our LMC-S assist with the development of a culture that promotes clarity, robustness and health. Delegates learn the skills of the most senior emergency services commanders assisting them to manage business critical events with confidence.

This 3 day program includes:

  • Responsibility and authority – Developing a resilient, capable and confident workforce.
  • Information management – Strategic command cell design, operation and management.
  • Resource management – Managing and maintaining health under pressure.
  • Leadership, management and command – Enforcing, influencing and directing organisational behaviour.
  • Team and self motivation – Developing organisational and team culture.
  • Challenging behaviour – Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.M. methodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.