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Fast-moving problems need more than management, they need Leadership, Management and Command.

Operational Leadership, Management and Command (LMC)

The Operational LMC (LMC-O) is designed for emergency services commanders with a responsibility for managing small teams both domestically and at the incident scene.  Delegates develop an understanding of the human factors related to individual and team behaviour as well as the methods which can be used to positively influence behaviour. The program provides individual and team development, a means of improving performance and relationships and prepares delegates for more senior roles.

This 3 day program includes:

  • Anatomy of an emergency – Understanding stakeholder values and risk perception.
  • Responsibility and authority – Organisational structure, mandates, functional command.
  • Information management – Efficiency in gathering, filtering, recording, using and storing information.
  • Resource management – Promoting health and capability in both technical and human resources.
  • Leadership, management and command – Developing trust, influencing performance and behaviour.
  • Team and self motivation – Individual and team psychology domestically and during emergencies.
  • Challenging behaviour – Recognising, influencing and enforcing behavioural change. Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.M. methodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.

Tactical Leadership, Management and Command.

The Tactical LMC (LMC-T) is designed for emergency services commanders with a responsibility for managing large teams both domestically and during emergencies.  The program assumes a good level of understanding of internal policy and procedure which enables delegates to concentrate on forming  understanding of the human factors related to organisational and team behaviour as well as the methods which can be used to positively influence performance. The program provides individual and team development, a means of improving performance and relationships and prepares delegates for more senior roles.

This 3 day program includes:

  • Stakeholder values – risk perception, risk deception and risk reality.
  • Responsibility and authority – Devolved authority, organisational structure, functional command.
  • Information management – Command cell design, operation and management.
  • Resource management – Managing and maintaining health under pressure.
  • Leadership, management and command – Developing trust, influencing performance and organisational behaviour.
  • Team and self motivation – Developing organisational and team culture.
  • Challenging behaviour – Recognising, influencing and enforcing behavioural change. Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.Mmethodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.

Strategic Leadership, Management and Command.

The Strategic LMC (LMC-O) is designed for emergency services commanders and managers with divisional or organisation wide responsibility. The program assists strategists to develop a system of work which promotes health, capability and performance throughout the organisation both during ‘business as usual’ and during times of increased pressure.  The program explores the relationship between time and organisational function and assists strategists to remain in their designated role and guide organisations from the most senior positions.

This 3 day program includes:

  • Responsibility and authority – Developing a resilient, capable and confident workforce.
  • Information management – Strategic command cell design, operation and management.
  • Resource management – Managing and maintaining health under pressure.
  • Leadership, management and command – Enforcing, influencing and directing organisational behaviour.
  • Team and self motivation – Developing organisational and team culture.
  • Challenging behaviour – Negotiation and conflict resolution.
  • Performance improvement and The P.R.I.D.E.T.Mmethodology – Preparation, Response, Investigation, Debriefing, Education.
  • Case studies and exercises – Critical review and reflection. Future planning.